shipping-returns

SHIPPING

Shipments are processed from Tuesdays-Fridays, as we are closed on Mondays. We try to ship within 24 hours of you placing an order, and will contact you if an item is not available.
 
We offer UPS and USPS shipping options for your convenience. UPS ground is our recommended carrier for shipping.  If the customer chooses to use USPS at checkout, please note that we are not responsible for the shipment after it leaves our facility. 
 
If you experience problems with your shipment after it is in the care of USPS, you must file a grievance with USPS.  We advise you to choose UPS or purchase insurance on any orders over $100. 
 
As a small business, we cannot offer refunds or exchanges for damaged and/or missing products that come at the hands of USPS.  

RETURNS

If you place an order, and cancel that order before shipment, you will be responsible for a 10% restocking fee.

If an order is refused upon delivery, the customer is responsible for all shipping charges, including the return shipping, and a restocking fee of 10%. Credit is not allowed on returns after 30 days. Discontinued, used (if no longer in clean, resellable condition), or special order items are not returnable.

Returns will not be accepted without authorization, and a copy of this authorization must accompany all returns. If shipment is refused by the customer, any shipping charges and return shipping is the responsibility of the customer. All items returned are charged a 10% restocking fee.

If your merchandise arrives damaged, call us promptly and keep it until you hear back from us. A claim will then be placed with UPS and we will determine with you, a refund or exchange. Damages must be reported within a week of delivery.